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Individual Categories: Agent of the Year3
Individual Categories: Team Leader of the Year5
Individual Categories: Manager of the Year3
Individual Categories: Head of Contact Centre / Director of the Year3
Individual Categories: Customer Experience Manager of the Year3
Individual Categories: Support Person of the Year - IT Support3
Individual Categories: Support Person of the Year - Operation Support3
Individual Categories: Industry Newcomer of the Year4
Individual Categories: Going the Extra Mile4
Company Categories: Best Customer Experience of the Year0
Company Categories: Best Health & Wellbeing Programme of the Year0
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Company Categories: Digital Transformation Programme of the Year0
Company Categories: Employee Engagement Strategy of the Year0
Company Categories: Home Agent Operation of the Year0
Company Categories: Improvement Strategy of the Year0
Company Categories: Outsourcing Partnership of the Year0
Company Categories: Best Contact Centre Workplace of the Year0
Company Categories: Public Sector Contact Centre of the Year0
Company Categories: Small Contact Centre of the Year0
Company Categories: Medium Contact Centre of the Year0
Company Categories: Large Contact Centre of the Year0
Team Categories: Complaints Team of the Year0
Team Categories: Customer Service Team of the Year0
Team Categories: Recruitment Team of the Year0
Team Categories: Support Team of the Year0
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